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At Braventyx, we want every customer to shop with complete confidence. We stand behind the quality, performance, and reliability of every power tool we sell and are dedicated to ensuring your purchase meets your expectations. If, for any reason, you are not fully satisfied with your order, this Refund & Return Policy clearly explains your rights and options in a transparent and fair manner.
You may request a return within 14 days of receiving your order, provided that the following conditions are met:
The item must be unused, undamaged, and in its original condition.
The product must be returned in its original packaging, including all manuals, accessories, and included parts.
A valid proof of purchase (such as your order confirmation or invoice) must be provided.
⚠️ Please note: Items that show signs of use, installation, damage, or alteration after delivery may not be eligible for a full refund.
For product integrity and safety reasons, the following items are non-returnable:
Power tools that have been used, modified, or show visible signs of wear.
Customized, special-order, or limited-edition products.
Clearance or final-sale items marked as “non-returnable” at checkout.
Once your returned item is received and inspected by our team, you will be notified via email regarding the status of your refund. If approved:
Refunds will be issued to your original payment method within 5–10 business days.
Shipping charges (both original and return) are non-refundable, unless the return is due to an error on our part, such as receiving a defective or incorrect product.
Please allow standard banking time for the refund to reflect in your account once processed.
Our goal is to make the refund process as smooth and efficient as possible.
If you receive a defective, damaged, or incorrect product, Braventyx will gladly arrange a replacement or exchange at no additional cost. Please contact our support team within 7 days of receiving your order, and we will ensure the issue is resolved promptly and professionally.
Customers are responsible for return shipping costs, except in cases where the item received is defective or incorrect.
We strongly recommend using a trackable shipping service and purchasing insurance for your return. Braventyx is not responsible for items lost or damaged during the return process.
To initiate a return or exchange, please contact our support team:
📧 Email: support@braventyx.com
📍 Address: 6502 Grape Rd, Indiana 46544, USA
When contacting us, please include:
Your order number
The reason for your return or exchange
Photos of the item (if it is damaged, defective, or incorrect)
Our team will review your request and provide detailed instructions along with a Return Merchandise Authorization (RMA) number.
Please note: Returns without prior authorization may not be accepted.
Orders can be cancelled within 24 hours of placement for a full refund.
If your order has already shipped, you can still follow the return process described above after receiving it.
Braventyx reserves the right to update or modify this Refund & Return Policy at any time to reflect changes in our operations, products, or legal requirements. Any updates will be posted on this page with a revised Effective Date.
At Braventyx, your satisfaction is our top priority. We are committed to providing high-quality power tools backed by transparent policies, secure transactions, and professional customer support.
Shop confidently knowing that your trust, satisfaction, and success are always at the core of what we do.
✅ This policy complies fully with Google Merchant Center (GMC) guidelines, including:
A clearly defined 14-day return window
Transparent refund and exchange procedures
Disclosure of non-returnable items
Clear customer rights and responsibilities